Customer Service Representative

Free learning and resources

Customer service

Customer service professionals are the front line of support. They answer customer questions, provide helpful information, and respond to complaints. They also make sure customers are delighted with their experience whether it is in person or by phone, email, live chat, or social media.

Customer Service Representative

At a glance

  • Earn two foundational badges in under 12 hours
  • Courses are available in English, German, French, and Japanese

Customer service roles are in demand


There are a growing number of well-paying jobs in today’s tech industry that do not require a traditional college degree, and one of the hottest areas with high demand is in tech customer service and support.


77% of customers say they're more loyal to businesses that offer top-notch service. Customers want speed and convenience, but they’re also seeking empathy and commitment to the core issues that they care about.

Start building core skills for a customer service role

Build rapport with customers

Demonstrate active listening and a customer service orientation

Demonstrate clear verbal and written communication

Gather information to troubleshoot and resolve problems

Earn and showcase professional credentials to boost your job prospects

Earn these free, IBM-issued digital credentials when you complete the required learning. Digital credentials are an easy way to demonstrate your knowledge and skills to potential employers. You can share digital credentials on your resume and social media, then move on to in-depth coursework to grow your skills.

Course Journey

Customer Engagement

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