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IT support technician
There are over 14 billion devices connected to the internet around the world, and IT technicians provide crucial support to keep them running safely and smoothly each day. On this learning path, gain critical skills in IT support, like technical troubleshooting and issue resolution.
At a glance
- Learn the basics of IT
- Earn industry-recognized credentials
- Complete a fundamental course in 11 hours
Communicate complexity with empathy—and earn customer trust
IT support technicians are the most important touchpoint that a customer has with a company. They are expert connectors, capable of translating complex technical information while capturing feedback, solving problems, and serving as an empathetic customer advocate.
Learn new skills to join the growing IT sector
In the US, there are 75,000 job opportunities for IT support technicians projected to open from 2021-2031.
The Indian IT and IT-enabled services (ITES) industry aims to hire 8-10 million people by the end of 2023.
Build core skills for an IT support role
Provision, install, and configure hardware, software, and systems
Maintain devices and computer networks
Investigate and solve technical and systemic issues
Support end users through issues and request resolution
Earn verified professional credentials
Learn about the basics of project management and IT support
Dive deeper into the field, and demonstrate your new skills
Learn about applying your new skills on the job with project-based learning