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Customer service professionals are the front line of support. They answer customer questions, provide helpful information, and respond to complaints. They also make sure customers are delighted with their experience whether it is in person or by phone, email, live chat, or social media.
Customer service roles are in demand
There are a growing number of well-paying jobs in today’s tech industry that do not require a traditional college degree, and one of the hottest areas with high demand is in tech customer service and support.
77% of customers say they're more loyal to businesses that offer top-notch service. Customers want speed and convenience, but they’re also seeking empathy and commitment to the core issues that they care about.
Start building core skills for a customer service role
Build rapport with customers
Demonstrate active listening and a customer service orientation
Demonstrate clear verbal and written communication
Gather information to troubleshoot and resolve problems