Customer service representative

Free learning and resources

Customer service representatives are the front line of support. They answer customer questions, provide helpful information, and respond to complaints. They also make sure customers are delighted with their experience whether it is in person or by phone, email, live chat, or social media.

At a glance

  • Earn two foundational badges in under 12 hours
  • Courses are available in English, German, French, and Japanese
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Customer service representatives are in demand

Growth

There are a growing number of well-paying jobs in today’s tech industry that do not require a traditional college degree, and one of the hottest areas with high demand is in tech customer service and support. 

Trends

77% of customers say they're more loyal to businesses that offer top-notch service. Customers want speed and convenience, but they’re also seeking empathy and commitment to the core issues that they care about.

– 7 Customer Service Trends to Follow in 2021 by Zendesk

Start building core skills for a customer service role

  • Build rapport with customers
  • Demonstrate active listening and a customer service orientation
  • Demonstrate clear verbal and written communication
  • Gather information to troubleshoot and resolve problems

Earn and showcase professional credentials to boost your job prospects

Earn these free, IBM-issued digital badges when you complete the required learning. Badges are an easy way to demonstrate your knowledge and skills to potential employers. You can share badges on your resume and social media, then move on to in-depth coursework to grow your skills.

Badge for Customer Engagement: Communication and Personality Dynamics
Badge for Customer Engagement: Problem Solving and Process Controls

Considering a job in customer service?

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