SkillsBuild badges

Get your learning recognized and offer tangible evidence to future employers!
Earn your way to a badge by completing the required SkillsBuild learning activities.

Digital foundations

Skillsbuild Badge

Working in a Digital World: Professional Skills

Estimated time for badge issuing: 24-48 hours

This badge earner has an understanding of key skills for professional success and core soft skills needed in the information technology workforce. This knowledge of skills and behaviors includes: creating and delivering presentations; using agile approaches for working professionally to deliver quality work and experiences to customers; collaborating effectively with teams; communicating with impact; dealing with challenges in a controlled and focused manner; and solving problems and implementing solutions.

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Skillsbuild Badge

Working in a Digital World: Essential Skills

Estimated time for badge issuing: 24-48 hours

Essential skills represent the industry knowledge and modern ways of working that professionals need to be successful in a digital innovation economy. This badge earner has knowledge about how to use and apply agile and design thinking methodologies and practices, and is aware of the key technologies that power today’s jobs, including cloud computing, artificial intelligence, data and analytics, the Internet of Things, blockchain, and security.

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Customer service representative

Skillsbuild Badge

Customer Engagement: Communication and Personality Dynamics

Estimated time for badge issuing: 24-48 hours

This badge earner understands methodologies and best practices for building rapport and engaging in productive communication. The learner demonstrates knowledge of communication skills that are clear and concise, understands when and how to say “no,” and effectively collaborates with colleagues. The learner exhibits knowledge of personality and behavioral characteristics critical to customer success, and shows an ability to self-evaluate personality strengths and weaknesses and apply strategies necessary to improve upon these attributes.

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Skillsbuild Badge

Customer Engagement: Problem Solving and Process Controls

Estimated time for badge issuing: 24-48 hours

This badge earner has acquired knowledge and best practices essential to resolving client problems through organization, retrieval, and usage of resources and information essential to customer success operations. The learner understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and dictation skills.

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Web developer

Skillsbuild Badge

Introduction to Web Development

Estimated time for badge issuing: 24-48 hours

This badge earner has developed an understanding of web development concepts and practices and how they can be applied in the workplace. The individual has an understanding of problem-solving skills required to be successful in a web developer role, how the web works, and foundational concepts and key tools and technologies to build websites. Badge earners can use these skills as a foundation for further study in web development.

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Skillsbuild Badge

Web Developer Foundations

Estimated time for badge issuing: 24-48 hours

This badge earner is able to demonstrate a foundational understanding of front-end web development concepts, principles, and practices. This individual has also demonstrated an understanding of how to use programming languages and frameworks, such as HTML, CSS, and JavaScript, to create web applications. Badge earners can use these skills to pursue and advance their career as a web developer. 

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NOTICE: IBM leverages the services of Credly's Acclaim platform, a third-party data processor authorized by IBM and located in the United States, to assist in the administration of the IBM Digital Badge program. In order to issue you an IBM Digital Badge, your personal information (name, email address, and badge earned) will be shared with the Credly’s Acclaim platform. You will receive an email notification from Acclaim with instructions for claiming the badge. Your personal information is used to issue your badge and for program reporting and operational purposes. It will be handled in a manner consistent with IBM privacy practices. The IBM Privacy Statement can be viewed here: https://www.ibm.com/privacy/us/en/. IBM employees can view the IBM Internal Privacy Statement here: https://w3.ibm.com/w3publisher/w3-privacy-notice.

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